FAQ

Signup feature is not available in the first phase.
You need to request for demo and fill up the form if you want to be 01Cloud user.
You will be notified via email with the invitation link and proceed for further steps.

Yes, You can easily deactivate your account after the signup.
You can go to profile and click on deactivate account button.
Make sure your all the account activity and projects will automatically be deleted after you deactivate acount.

Yes, You can link your github account in 01Cloud to deploy your own environments from your github code.
You also can link gitlab or bitbucket account with 01Cloud to support other git providers.

There are several source of payment gateway in 01Cloud.
Currently we have support with Paypal and Stripe payment gateways.
Paypal is globally recognized as payment gateway solution and Stripe supports different international card payment for the bank debit or credit cards.

Yes, you ca use 01Cloud without payment for the first month until the invoices are created.
After the invoices are automatically generated at first day of a month, the due balances are seen and you need to pay them to continue the services.

Coupon is another way to topup balanace in 01Cloud.
There might be some campaign running for discount which can be redeemed via coupon code.
This campaign updates can be found in 01Cloud Linkedin, Instagram, Facebook or Twitter pages. So keep following those social network pages for discount coupons.

Another way to get the coupon is the paid coupon code which is effective when you are unable to topup balance using payment gateways.

You can connect to our support team by creating ticket and pay offline directly via other party payment gateways and then the team will respond you with the coupon code of equivalent balance.

01Cloud billing is based on daily basis.
If you run the application for 24 hours then the billing costs for 1 day.
Application runtime below 24 hours are not considered for billing in 01Cloud.

Yes, there is option to set the amount threshold to get alert.
You will get email and notifications if the threshold amount exceeds the current usages.
Goto this page for more instructions.

You can report payment related or any other problems via ticketing.
You can easily create a tikcet from the support link from here.

Every reports are managed internally as a task and need to create a ticket for each task assignment.
After the tickets are created the request is sent to the support team and the team will instruct about the required steps.
You will be notified with emails and the system notifications for any updates on ticket.

You will get an automated email notification immediately after the request has been submitted.
The same will happen to the support team as well and try to reach you as soon as possible.

So the wait time may vary depending upon the office hours and can be within few minutes to 24 hours.

You need to select a subscription plan while creating project.
The current subscription plan available are

• Starter Plan - 1GB / 1 Core
• Professional Plan - 4GB / 2 Core
• Business Plan - 16GB / 8 Core

You can select any of those plan according to your workloads requirement. If the workloads can be managed within 1 GB and 1 Core then just select Starter Plan, otherwise you can select more plans as provided.

If you wan more plan beyond these limits, you can always connect to support team via ticket for requesting your custom needs.

Absolutely Yes,
You can share your projcet to any other team members with their registered email.

You can add any number or co-members with different roles

• Admin
• Write
• Read

The project owner is responsible for the billing of project.
Admin role has all access to create, update or delete any applications or environemnts.
Write role has access to create or update applications or environemnts.
Read role has view ony access to all applications or environemnts.

Yes, you can create multiple project from the same account according to the user quota.
The current default quota is 2 projects per user.
If you want more quota then you can raise a support ticket for quota increase and the support team will respond you with the same.

Currently No,
You cannot transfer the ownership of project to another.
The ownership refers to the billing of the project. So owner of the project is liable for billing.

Yes, you can view your project usages.
You can view usages from the Overview tab in the project.

Yes, you can deactivate project if not used.

The active project will cost the amount based on subscription plan. But if you haven’t used the project resource but wants them for future use then simply you can deactivate the project which will stop billing your project for deactivated time.

Yes, You can create a dedicated load balancer and can use them in the project.

You need to select subscription plan with loadbalancer enabled for using load balancers.
Load balancers cost extra amount for the billing mentioned in the subscription plan.

Currently Starter Plan does not have load balancer but Professional Plan and Business Plan has load balancer enabled.

Application is the collection of environments with same code bases.

Application shares same code base to all the environments thus providing the blueprint for managing environments in single place.

Yes, You can deploy docker images in 01Cloud platform.

It is Container Registry type of application for which more details are provided here.

The type of application is categorized to 3 types

• Template Application
• Custom Application
• Container Registry Application

Template Applications are the applications in which there are template samples and can be deployed immediately within few clicks.
Custom Applications are the applications which can be deployed with the user custom code connected from different git repository providers such as github, bitbucket and gitlab with various programming languages support. Currently 01Cloud supports following languages

• Nodejs
• Python
• Golang
• PHP
• Java Springboot

Container Registry Applications are the applications which connect with docker image repo provider such as Dockerhub or aws and those images will be deployed in 01Cloud with its custom service port.

The environment can be deployed immediately in 01Cloud. The ready to serve time depends on the type of environment.

The template env can be immediately deployed and the system becomes ready to serve within 1-2 minutes.

For custom environment the CI/CD workflow might take few seconds to few minutes according to build.
and the ready to serve time varies within few seconds to a minute.

01Cloud makes easy access to deploy the scalable application in 01Cloud.
Just follow the steps on this link and enable autoscaling with basic parameters and you are ready to go.

Yes, you can.
You can setup your own custom domain in 01Cloud which will also provision free SSL certificate for your domain. You can provide new domain or also the subdomains for hosting applications in 01Cloud. The details procedure to setup customain domain is in this link.

Organization is another part of 01Cloud in which you can manage your own clusters and users group.

So you can select plan best fitting your organizations needs according to the number of clusters and the number of users in the organization.

Here are more about the benifits of the organizations to select best suited plan for your organizations.

Yes, you can invite users and manage them in the group to make them easily accessible with predefined roles to the projects and environemnts.

A Kubernetes cluster is a set of nodes that run containerized applications.
Containerizing applications packages an app with its dependences and some necessary services.
They are more lightweight and flexible than virtual machines.

You need following things before creating Kubernetes cluster in 01Cloud

• DNS
• Bucket Storage
• Container Registry

Yes,
You need to set dns for the organization. Every cluster created will setup new sub domains and the environment created in that cluster will be bound to specific provided dns.

Yes,
You can have control of every resources created in your organization including resources and subscriptions.
There are admin options available in organization to manage admin related things which are given here.